Privacy Policy

1. Who We Are

Taskflo Synx is a division of Hopkinson Business Group Inc., an Ontario corporation. We provide fractional operations consulting services to small service businesses across Canada and the United States.

When this policy refers to "Taskflo Synx," "we," "us," or "our," it means Hopkinson Business Group Inc. operating as Taskflo Synx.

Contact: info@taskflosynx.com · taskflosynx.com · Ontario, Canada

2. Information We Collect

We collect information in two ways — information you give us directly, and information collected automatically when you use our website.

Information you provide directly:

• Your name and business name when you book a discovery call or contact us
• Your email address and phone number when you reach out or complete a form
• Information you share during consultations or onboarding
• Payment information processed through our invoicing system (we do not store card details)

Information collected automatically:

• Basic website analytics — pages visited, time on site, general location (country/region)
• Device type and browser used to access our website
• IP address (used for security and analytics purposes only)

3. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and book discovery calls
• Deliver consulting services you have engaged us for
• Send invoices and process payments
• Communicate with you about your engagement — updates, reports, check-ins
• Improve our website and service offerings
• Meet our legal and regulatory obligations

We do not sell your personal information. We do not use your information to send unsolicited marketing without your consent.

4. Legal Basis for Processing (Canadian Residents)

We collect and use your personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation.

Our legal basis for collecting your information is:

• Consent — when you contact us, book a call, or engage our services
• Contract — to deliver services you have contracted with us
• Legitimate interest — to operate our business, prevent fraud, and improve our services

5. Legal Basis for Processing (US Residents)

If you are located in the United States, we collect and use your information based on your consent when you contact us or engage our services. We do not operate in states requiring specific privacy registrations at our current scale, but we respect your rights to access, correct, and delete your personal information upon request.

6. How We Store and Protect Your Information

Your information is stored securely using Google Workspace, which is protected by Google's enterprise-grade security infrastructure. We use strong passwords, two-factor authentication, and access controls to limit who can view your information.

We retain your information for as long as necessary to deliver our services and meet our legal obligations. When your information is no longer needed, we delete it securely.

No data transmission over the internet is completely secure. While we take reasonable steps to protect your information, we cannot guarantee absolute security.

7. Who We Share Your Information With

We do not sell or rent your personal information to third parties.

We may share your information only in these limited circumstances:

• Service providers — tools we use to deliver our services (Google Workspace, Wave accounting). These providers are bound by their own privacy policies and do not use your data for their own marketing purposes.
• Legal requirements — if required by law, court order, or government authority.
• Business transfers — in the event of a merger or acquisition, your information may be transferred as part of that transaction.

8. Cookies and Website Analytics

Our website may use basic analytics tools to understand how visitors use the site. This may involve cookies — small text files stored on your device.

We do not use advertising cookies, tracking pixels, or retargeting tools. Any analytics we use are for internal improvement purposes only.

You can disable cookies in your browser settings. This will not affect your ability to use our website.

9. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal retention requirements)
• Withdraw consent at any time (this does not affect processing already completed)
• Lodge a complaint with the Office of the Privacy Commissioner of Canada (OPC) if you believe your privacy rights have been violated

To exercise any of these rights, contact us at info@taskflosynx.com. We will respond within 30 days.

10. Third-Party Links

Our website may contain links to third-party websites — such as Google Calendar for booking. We are not responsible for the privacy practices of those sites. We encourage you to read their privacy policies before providing any personal information.

11. Children's Privacy

Our services are intended for business owners and professionals. We do not knowingly collect personal information from anyone under the age of 18. If you believe a minor has provided us with their information, please contact us and we will delete it promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our website after changes are posted constitutes your acceptance of the updated policy.